FAQs

Junk Removal FAQs in Gilbert, AZ

12 straight answers

Frequently Asked Questions

Pricing and estimates

How do you price a junk removal job?

By how much space your items take up in the trailer, not a flat fee per item. You get the quote up front, before any work starts. Weight (concrete and dirt are heavy), access like stairs or a long carry, and disposal requirements can all affect the price.

Is the estimate really free?

Yes. Call or send the form, tell us what needs to go, and the estimate costs nothing. You decide after you hear the number.

How do I pay?

We go over payment with you when we give the quote, before any work starts.

Scheduling and pickup

Can you pick up today?

Often, but it depends. We offer same-day or next-day pickup when the schedule allows, based on the load size and what's already booked. Calling in the morning gives you the best shot at same-day. Booking a day ahead gives you more say in the time.

What are your hours?

We're open 7 days a week, 7am to 6pm.

Do I need to be home?

It's easiest if you're there for the quote, so you can point out what goes and what stays. If you can't be, mention it when you call and we'll work out the access.

What we take and where it goes

What don't you take?

Hazardous materials, paint, chemicals, asbestos, tires and medical waste. If you're not sure about something, ask when you call.

Where does everything go once it leaves my property?

Usable items go to donation or resale when their condition allows. Recyclables like metal, cardboard, electronics and appliances are separated and recycled, and appliances with refrigerant go to facilities that recover it properly. The rest goes to licensed disposal facilities. Broken or worn-out pieces usually can't be donated.

What if my HOA has rules about bulk items at the curb?

Rules differ from one HOA and city to the next, so check before you put anything out front. Since we load from wherever the junk sits, you can skip the curb entirely and let us carry it out of the garage or backyard.

Who and where we serve

Do you work with homes and businesses?

Both. We clear garages, bedrooms and backyards, and we also handle cleanouts for offices, storage units, rentals and property managers. Our junk removal services page breaks down the kinds of jobs.

What areas do you cover?

We're based in Gilbert and work across the East Valley and the Phoenix metro, from Mesa, Chandler and Tempe to Scottsdale, Phoenix and Queen Creek. The full list is on our service areas page.

Is Double Eagle covered to work on my property?

Yes, Double Eagle Junk Removal is licensed and insured.

What to Know Before You Call With Junk Removal Questions

Price is the first thing everyone asks, so here's the short version. We charge for the space your load takes up in the trailer, not by the item, and you hear the number before we touch anything. The estimate is free. We quote once we've heard about your pile, because a pile described over the phone and a pile we've looked at can be two different piles, and the quote follows the real one.

The second thing people ask is whether they have to haul anything themselves. They don't. We do the lifting and the loading, from the garage, the backyard, an upstairs room or a storage unit, so you don't need to stage anything at the curb.

Getting the Spot Ready Before We Pull Up

A little preparation makes the job go faster. Move your cars out of the driveway or off the front of the garage. Unlock any gates, and if there's a code or a side-yard latch that sticks, tell us on the phone. If a refrigerator or freezer is going, empty it and unplug it ahead of time. And mention the stairs, the long walk from the back of the lot, or the narrow hallway, since those change how a job goes and we'd like to plan for them before we start carrying.

In summer, ask for a morning appointment. When the afternoon is well over 110 degrees, early starts are easier on everybody, and the work moves faster in the cooler hours.

Still Have a Question About Your Pile?

Call (480) 202-7195 and we'll go through it with you. The estimate is free, and you'll have the price before any work starts.

Get your free estimate

Tell us what needs to go and where it is. The estimate is free.

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